What our patients say about us
Simply outstanding! If you are looking for a dentist who goes the extra mile for you, this is it. I came to Baywell Dental Centre after years of neglecting my teeth. Dr Luong and her excellent staff helped me formulate a treatment plan that addressed all my concerns and in particular to the cosmetic appearance of a long time broken front tooth. Over my many visits, I was always made to feel welcome and that every single member of the team genuinely cared about the service I received. I cannot praise them all highly enough. The outcome is that not only do I now have a healthy mouth free of pain, but I also have a brand new smile. I can honestly say that Dr Luong went the extra mile to ensure that I had the best possible outcome, far above my initial expectations.
Today I had a replacement crown procedure performed by Dr. Jeanie Luong, and her assistant Ericka. She uses a new process The CEREC Procedure. The CEREC 3D software takes the digital pictures and converts them into a 3-dimensional virtual model on the computer screen. Dr Luong then uses her dental expertise to design the restoration using the 3D computer program. Within a few minutes, she clicks a button, and the restoration design data is sent to a separate milling machine in the office. A ceramic block that matches my tooth shade is placed in the milling machine. About 10 - 20 minutes later, my crown was ready, and fit PERFECTLY!! I do not have to go back as it is done in ONE PROCEDURE. Thank you so much.
After reading reviews for multiple dental clinics in the downtown area, I recently went to Baywell Dental Centre about a nagging toothache. I was super impressed with the quality of care I received! The staff fit me into their schedule within a couple days and everyone was extremely friendly. Dr. Jeanie Luong took her time explaining the issue to me (she even drew pictures!) and made sure I understood all my options. I would not hesitate to go back here and I highly recommend!
Dr. Luong and her team are really great at what they do. I've moved around a lot and have seen many dentists, and I would say Baywell has been one of my best experiences with a dental office. They are professional and efficient, but super personable and down to earth. I've now had two cleanings and one filling and I'm impressed at their attention to detail. Seems like they take a lot of notes and remember my paticular weak spots (not to mention previous conversations about sushi and my job!) keeping an eye on things and talk me through the whole appointment. They explain what they're doing before they do it, and even were up front about the cost and what would be covered in our insurance. We have coverage through University of Toronto as graduate students and it's been so easy for us at Baywell. Dr. Luong, Tanya my hygienist, and Debbie are an amazing team. I just love businesses like these. I recommend them to everyone I know who is looking for a exceptional dentist.
Many years ago I had some less than satisfactory dental work done (crown + veneers) that was not only not-aesthetically pleasing but was starting to cause concerns about the health of my gums. At the recommendation of my periodontist Dr. Andrew Kaye, I went to see Dr. Jeanie Luong and am SO happy that I did. From beginning to end Dr. Luong made my experience at Baywell a positive one. I was apprehensive about undertaking such an extensive work (from gum contouring, crown bleaching to veneers and crowns), and I’m sure she can attest to the fact that I was very particular about how my teeth were going to look. Jeanie encouraged me to trust the process and she delivered beyond expectations. My smile looks beautiful, and natural (exactly what I wanted) and my gums are already healthier. She has an exceptional eye for detail and listened to my thoughts and fears every step of the way putting me at ease – I do feel like she cared as much about the final product as she would if it were for herself. Thank you to the entire team at Baywell for making my experience a such a positive one. I am switching over to Dr Luong as my full time dentist moving forward.